Building AI Agents Connected to Business Systems

Agents earn trust when they execute bounded workflows with the same audit trail as your backend jobs.

Workflow graphs

Model multi-step flows explicitly: fetch context → propose action → validate → execute. Avoid infinite tool loops with step budgets and cancellation.

Idempotency

Business tools should accept idempotency keys for create/update operations so retries do not duplicate orders or payments.

Sandboxing

Give agents read-only tools by default. Elevate to write tools per session or per approval.

Monitoring

Alert on anomalous tool frequency, failed auth and unusually large payload exports.